FAQ

When Will I Receive My Items?

After placing your order, please allow 1 business day for processing. Delivery within the United States typically takes an additional 2 – 3 business days. If your order does not arrive within the expected timeframe, please contact us at contact@Elysion.shop for assistance.

Where Is My Item?

To check the status of your order, use the tracking link provided in your shipping confirmation email, which you'll receive once your order ships. You can also track your package by entering your order number in the ‘Track Packages’ section on our website.

What Methods of Payment Do You Accept?

We accept all major credit and debit cards, including Visa and MasterCard.

Do You Accept PayPal?

Yes, we do accept PayPal.

Do You Ship Internationally?

Currently, we only ship to addresses within the United States.

Your Page Is Not Loading; What’s Happening?

If you experience issues with our website, please contact us with details of the problem so we can resolve it as quickly as possible.

I Keep Getting an Error Message; What Should I Do?

Please reach out to us with details about the error message you're encountering, and we'll work to fix the issue promptly.

I Entered the Wrong Shipping Address. What Should I Do?

If you realize there's an error in your shipping address, contact us immediately. If we can address the issue before the item ships, we will update the address. If the item has already been shipped, we will need to wait for it to be returned to us before making any changes.

What Is Your Return/Exchange Policy?

To return an item, please contact us at contact@Elysion.shop within 30 days of delivery. Ensure the item is securely packed in its original packaging and in its original condition. If the item arrived damaged, please inform our Customer Service team.

What Happens If My Item Is Damaged?

If your item is defective or damaged due to our error, we will replace it at no additional cost. If we cannot provide a replacement due to inventory issues, we will issue a refund or offer a comparable item of your choice.

What Should I Do If I Received the Wrong Product or My Product Is Defective?

If you receive the wrong product or a defective item, we apologize for the inconvenience. Email us at contact@Elysion.shop with your order number and details of the issue. We will arrange for a replacement at no extra cost and cover the shipping for the return. We strive to resolve such issues as quickly as possible.